Technology Support

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Overview of Operations and Support Staff

The Film and Mass Media Program at the UCF Nicholson School of Communication and Media offers two distinctive operational units to provide for Broadcast and Film production modalities. These units are comprised of dedicated staff who specialize in a dynamic range of technologies and production services to support a variety of film and video project types.

Broadcast Operations Staff

Primarily supports resources in the Broadcast Production Facility and activities in the Radio-Television (RTV) and Journalism (JOU) undergraduate programs.

Michael Maguire
Assistant Director of Facilities and Technology

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James McCully
Broadcast Technician II

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Film Operations Staff

Primarily supports resources in the Film Production Facility and activities in the Film (FIL) undergraduate and graduate programs.

Jonathan Bowen
Film Operations Manager,
Production Specialist II

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Devon Orand
Film Equipment Room Supervisor,
Production Specialist I

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Frequently Asked Questions

Some of the problems you may be encountering are common to people new to our production environment. Check out our FAQ to see if your issue has been asked before. Chances are you might find what you need there.

Status of Film and Mass Media Shared Services

Before you report an issue with one of our shared services, please check the status of it below. We might already be aware of the problem and are currently working to resolve it.

Broadcast EditShare

Good. No known issues.

Film FTP Server

Good. No known issues.

Room Scheduler

In Development.

Casting Directory

Good. No known issues.

Training Elements, Equipment and Facilities

Supplemental training materials and information regarding our production equipment and facilities can be found here.

Production Facility Webcourses

To better facilitate the safe and proper operation of our equipment and use of our production facilities, we offer webcourses that provide training modules and important information for each area.

Equipment and Facilities

If you need to checkout equipment for an assignment or reserve a space for a project in our production facility you can do so be visiting our Equipment and Facilities page.

University-Level Technology Support

If you are having trouble with technology in a general classroom, your email account, wireless access, or need help with your personal computer; the university provides a variety of technology support services to assist you.

UCF IT Support

If you require help with your email account, wireless networks, or with any other university-level technology resource; please visit the UCF IT Support Center for immediate assistance. Status updates for university-level shared services are also available here.

UCF Webcourses Support

Please visit the Webcourses @ UCF support page at the Center for Distributed Learning for any technical assistance, concerns, or questions related to online learning at UCF.

OIR Classroom Support

If you require help or need to report an issue with multimedia equipment in general classrooms and conference rooms please visit the UCF Office of Instructional Resources.

Technology Commons Student Support Desk

The Student Support Desk in Technology Commons II and Classroom Building I offers technology device checkout services, reservations of collaboration rooms, computer lab support, and a technology repair shop to support your personal devices.

Technology Support Notifications
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